natboxTerms of Service
1. Who we are
natbox.io is operated by Mohammad AlSaraf ("natbox", "we", "us"). By creating an account or ordering a service you ("you", "the customer") agree to these terms, our Acceptable Use Policy, our Refund Policy and our Privacy Policy.
2. Your account
- You must be at least 18 years old, or the age of majority where you live.
- Your account details must be accurate. Accounts with false or throwaway details may be cancelled without refund.
- You are responsible for everything that happens on your account and your servers, including the actions of anyone you give access to.
- Keep your passwords and SSH keys safe. Tell us straight away if you think your account has been compromised.
3. The service
A natbox server is an unprivileged Linux container (Incus LXC) with the resources listed for its plan. It shares one public IPv4 address with other customers and receives a block of forwarded ports on it, plus a routed IPv6 /80.
- Fair use. CPU on shared plans is a fair share, not a guarantee. Sustained 100% use of a core may be throttled so other customers are not affected.
- Bandwidth. Each plan has a monthly transfer allowance, counted in and out together and shown in the client area. Above it, the server keeps working but is limited to 10 Mbit/s until the 1st of the next month (UTC).
- Mail ports. Outgoing connections to ports 25, 465 and 587 are blocked on all plans.
- Managed by you. You have root access and are responsible for securing, updating and maintaining your server. We do not provide support for the software you install.
- Web routing. HTTP and HTTPS routing for your own domains is provided on a best-effort basis and may be removed for domains that break the Acceptable Use Policy.
4. Payment and renewal
- Services are prepaid for 1, 3, 6 or 12 months. Prices are in US dollars and exclude any fees your payment provider or exchange charges.
- A burner server is paid once, runs for 24 hours from when it is ready and is then deleted with all its data. It cannot be extended and is not refundable. One running burner per account.
- The free trial lasts one month, is for new customers (one per person) and is not renewed: it is suspended 2 days after the month ends and deleted 14 days after that.
- An invoice for the next period is created before your renewal date. If you have account credit, it is used to pay the invoice automatically.
- Unpaid services are suspended 2 days after the due date and terminated, with all data deleted, if still unpaid 14 days after that.
- We may change prices for future periods. We will tell you at least 30 days before a price change affects your renewal.
- Chargebacks, payment reversals and fraudulent payments result in immediate termination of all services on the account.
5. Suspension and termination
You can cancel any service from the client area at any time. If you cancel at the end of the billing period, it stays active until the paid period ends, is suspended 2 days later and is deleted 14 days after that. If you cancel immediately, it is deleted straight away. Unused time is not refunded, except under the 7-day guarantee in our Refund Policy.
We may suspend or terminate a service, with or without notice, if it breaks these terms or the Acceptable Use Policy, puts our network, our IP reputation or other customers at risk, or if we are required to by law. Where the problem is minor and fixable we will normally contact you first and give you time to fix it. Services terminated for abuse are not refunded.
6. Your data and backups
You own your data. We do not access the contents of your server except when needed to investigate abuse, to keep the service running, or when the law requires it.
When a service is terminated, its data is deleted and cannot be recovered.
7. Uptime
We aim for 99.9% availability each month, measured by our monitoring and shown on status.natbox.io, not counting scheduled maintenance (announced there at least 24 hours ahead where possible) and events outside our control, such as attacks on our upstream network or outages at our hosting provider. This is a target, not a guarantee. If your server is unavailable for more than 1% of a calendar month (about 7 hours) because of a fault on our side, open a ticket within 7 days after that month and we will add account credit for that month's share of the downtime: for example, 10% downtime earns 10% of that month's price. Credits are the only remedy for downtime and cannot be paid out.
8. Liability
The service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, or lost data, and our total liability for any claim is limited to the amount you paid us for the affected service in the 3 months before the claim. Nothing in these terms limits liability that cannot legally be limited.
You agree to cover our reasonable costs and losses caused by your breach of these terms or of the law.
9. Changes to these terms
We may update these terms. For significant changes we will email you or post a notice in the client area at least 14 days before they take effect. If you keep using the service after that, you accept the new terms.
10. Law and contact
These terms are governed by the laws of Germany, and the German courts have jurisdiction, unless the law of your country of residence gives you the right to use your local courts.
Questions? Open a ticket in the client area or email support@natbox.io. We reply within 24 hours.