Terms of Service

1. Service Description

NATBox ("we," "us," "our") provides NAT-based Linux Virtual Private Server (VPS) hosting services. Customers receive access to isolated LXC containers with dedicated port forwarding on our shared host IP address (147.135.215.238).

Each VPS includes a range of 20 TCP/UDP ports, SSH root access, and a choice of Linux distributions. Services are provisioned manually by our team after payment confirmation.

2. Account & Ordering

You may order without creating an account. You must provide accurate contact information including a valid email address — this is where your VPS credentials will be delivered.

We reserve the right to refuse or cancel any order at our discretion, including orders from sanctioned regions or individuals with a history of abuse.

3. Payment Terms

All prices are in USD. After submitting your order, we will send you a payment link via email for your chosen payment method (PayPal, cryptocurrency, Wise, or bank transfer). Payment must be completed within 24 hours of receiving the link.

No Refunds: Due to the digital and instantly provisioned nature of our services, we do not offer refunds once a VPS has been created and credentials delivered. If there is a failure on our end preventing delivery, we will issue a full refund or re-provision at no extra cost.

4. Billing & Renewal

NATBox does not use automatic billing. You are responsible for tracking your VPS expiry date and contacting us to renew before expiry.

• We send a warning email 3 days before expiry
• On expiry, your VPS is suspended (stopped, data preserved)
• After a 7-day grace period, your VPS and all data are permanently deleted
• Burner VPS plans have no grace period — deletion is automatic at 24 hours
• Yearly billing: pay for 10 months, get 12 months of service (2 months free)

We are not liable for data loss resulting from non-renewal or failure to respond to expiry warnings.

5. Acceptable Use Policy (AUP)

The following activities are strictly prohibited on NATBox infrastructure:

• Child sexual abuse material (CSAM) — reported to authorities and NCMEC immediately
• DDoS attacks, network flooding, or any denial-of-service activity
• Phishing, credential harvesting, or social engineering attacks
• Distribution of malware, ransomware, spyware, or botnet command & control
• Spam (mass unsolicited email, SMS, or messaging campaigns)
• Illegal markets (drugs, weapons, stolen data, counterfeit goods)
• Unauthorized access to third-party systems (hacking, port scanning campaigns)
• Cryptocurrency mining that degrades shared host performance
• Hosting content that infringes third-party intellectual property rights
• Any activity that violates applicable local, national, or international law

Violation of the AUP may result in immediate suspension without refund and, where legally required, reporting to relevant law enforcement agencies.

6. Resource Limits

Each VPS plan includes specific RAM and disk quotas enforced via Linux cgroup limits. CPU usage is shared and subject to fair-use limitations. You may not attempt to circumvent resource limits or degrade other customers' performance.

Excessive sustained network usage may result in traffic shaping or suspension pending discussion with our team.

7. Service Level Agreement (SLA)

We target 99% monthly uptime for all VPS services, excluding:

• Scheduled maintenance (announced with 24h notice where possible)
• Force majeure events (natural disasters, upstream provider failures, etc.)
• Downtime caused by customer actions or AUP violations

We do not offer SLA credits. In the event of extended downtime caused by our infrastructure, we may extend service periods at our discretion.

8. Data & Privacy

We collect minimal customer data necessary to provision and manage your service. See our Privacy Policy for full details on what data we collect and how it is handled.

We do not actively monitor the content of your VPS. However, we will investigate and act on verified abuse reports and comply with valid legal requests from law enforcement.

9. Intellectual Property

You retain all rights to content stored on your VPS. NATBox claims no ownership over your data. You grant us no license to your content beyond what is necessary to provide the service (e.g., routing network packets).

10. Suspension & Termination

We may suspend or terminate your VPS at any time for:

• Violation of the Acceptable Use Policy
• Non-payment or expiry without renewal
• Providing false or fraudulent order information
• Any activity that puts our infrastructure or other customers at risk

In cases of AUP violation, no refund will be issued. In cases of termination for other reasons, we may issue a prorated refund at our discretion.

11. Limitation of Liability

NATBox services are provided "as is" without warranty of any kind. We are not liable for:

• Data loss resulting from VPS deletion, suspension, or hardware failure
• Downtime, outages, or service interruptions
• Loss of business, revenue, or profits arising from use of our services
• Actions taken by customers using our infrastructure

Our maximum liability to you for any claim is limited to the amount you paid for the current billing period.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the modified terms.

13. Contact

For questions about these terms:

• Email: natboxiomail@gmail.com
• Telegram: @natboxio